SHIPPING & DELIVERY POLICY

Shipping & Delivery Policy

Effective Date: August 16, 2026

Business Name: Lazuda Afrique

Website: [lazudaafrique.com.ng]

Thank you for shopping with Lazuda Afrique! We are committed to getting your handcrafted fashion pieces and lifestyle products delivered to you safely and promptly. Please read our shipping and delivery policy below to understand our timelines, costs, and procedures.

1. Processing Time

  • Order Processing: All orders are processed within [1 to 2] business days (Monday through Saturday, excluding Sundays and public holidays).
  • Custom & Made-to-Order Items: Because many of our leather bags, footwear, and Ankara pieces are handcrafted, custom or pre-order items may require an additional [3 to 5] business days for production before shipping. You will be notified via email or WhatsApp if your item requires extra processing time.

2. Domestic Shipping (Within Nigeria)

We deliver nationwide across Nigeria through our trusted courier partners and dedicated local dispatch riders.

  • Lagos Deliveries:
    • Timeline: [1 to 2] business days after dispatch.
    • Rates: Calculated at checkout based on your specific delivery address/area (e.g., Island vs. Mainland).
  • Interstate Deliveries (Outside Lagos):
    • Timeline: [3 to 5] business days after dispatch, depending on your state and location.
    • Rates: Standard flat rates or weight-based rates apply and are displayed at checkout.
  • Pay-On-Delivery (POD):
    • Available for eligible locations within [Lagos / select Nigerian cities]. Please ensure you or an authorized representative are available at the provided address with the exact payment ready upon arrival.

3. International Shipping

We proudly ship our African-made bags, accessories, and apparel worldwide (including the United States, UK, Canada, and Europe).

  • Courier Partners: We ship via reliable international carriers such as DHL, FedEx, or GIG Logistics.
  • Timeline: International orders typically arrive within [7 to 14] business days after dispatch, depending on customs clearance in the destination country.
  • Shipping Rates: International shipping fees are calculated dynamically at checkout based on the total weight of your package and the destination country.
  • Customs, Duties, and Taxes: Customers are responsible for any import duties, customs fees, or local taxes levied by the destination country. Lazuda Afrique has no control over these charges and cannot predict what they may be.

4. Order Tracking

Once your order has been packaged and dispatched, you will receive a confirmation message or email containing your tracking number and a link to track your shipment in real-time. If you chose a local dispatch delivery, our rider or customer support team will contact you prior to delivery.

5. Incorrect Address & Delivery Failures

  • Please ensure that your shipping address, phone number, and email are entered correctly at checkout.
  • Lazuda Afrique is not responsible for packages delayed or lost due to incorrect or incomplete address details provided by the customer.
  • If a delivery fails because the recipient is unreachable or refuses to accept the package, additional shipping fees may apply to re-dispatch the order.

6. Contact Us

If you have any questions about your shipment, delivery status, or need urgent assistance, please reach out to our support team:

  • Email: [[email protected]]
  • WhatsApp / Phone: +2349073686619
  • Business Address: Badore, Seaside Estate, Lagos, Nigeria